Important! Updated May 22, 2017. Rocky Mountain Power’s planned changes to the incentives and equipment qualifications associated with our energy efficiency program became effective May 22, 2017. Changes include the retirement of CFL bulbs and fixtures. These changes affect purchases made on or after May 22, 2017. For questions, please email hes@rockymountainpower.net.

Frequently Asked Questions

For certain products, such as clothes washers, Home Depot register receipts do not include model numbers. The Special Services Customer Invoice does, which allows us to process your application in a timely manner. If you have misplaced your customer invoice you can contact Home Depot with the customer agreement number from your register receipt and they will print a new one for you.

Home Depot special services receipt

home depot receipt

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All incentives require you to fill out the application completely and attach your itemized invoice and/or receipt. Each type of application has its own documentation requirements. Please review the instructions on the application to find the required documentation for your incentive.

Please keep proof of your application submission for your records. Proof of submission includes tracking information if you mail your application or a copy of the submission confirmation if you apply online. The program is not responsible for applications lost in the submittal process online or through the mail; however, we may be able to process an incentive request if you have proof of submission.

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An NFRC sticker is a sticker on each window which details the energy performance ratings for windows. Often each pane of each window will have one. In order to receive an incentive, an NFRC sticker or a copy of each must be provided for each window. Manufacturer’s specification sheets are also acceptable if stickers cannot be submitted. Here is an example of an NFRC sticker:

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Model numbers can be found on inside the door or on the back of the unit. However, model number locations can differ by manufacturer and appliance type. If you are not able to find the model number on your appliance, the model number can be found on your receipt. If your retail receipt does not have the model number, you may find it on the manual or on the manufactuer's website.

For light fixtures and ceiling fans, the model number should be on the box on or near the UPC code/barcode.

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Look inside the appliance door or on the back of the unit and you should see the serial number on a sticker. Generally the letters "SN" appear before the number.

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Clothes dryers do not currently qualify for wattsmart incentives.

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Your home may be selected for a random inspection to verify the information on the application and ensure proper installation. Applications will not be processed until the inspection is complete.

If you are chosen for inspection, the inspector will call you to make an appointment. An inspection on average takes 20-30 minutes but can go longer if the work was not completed to program requirements. The inspector will contact the contactor if the work was not completed to program requirements.

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The easiest way to find out if your product qualifies is to look up the model number on our qualified products list or review the product qualifications. You can find links to all of this information on our Qualified Products Pages:

California Qualified Products

Idaho Qualified Products

Utah Qualified Products

Washington Qualified Products

Wyoming Qualified Products

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If you can work with the builder to get itemized receipts for each appliance, and the completed application can be postmarked within 90 days of the original purchase, then yes. Receipts must list the model number of the appliance, the date purchased, the price paid as well as the name and location of the retailer.

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Yes, the application must be postmarked within 180 days of purchase for lighting and new appliance incentives, and 180 days of the work completed date for HVAC and weatherization incentives. For Central Air Conditioner Proper Install, the application must be postmarked within 180 days after the start of the following calendar year.

Yes, the application must be postmarked within 90 days of purchase for lighting and new appliance incentives, and 90 days of the work completed date for HVAC and weatherization incentives. For Central Air Conditioner Proper Install, the application must be postmarked within 180 days after the start of the following calendar year.

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We use your account number to verify service address and the name on the account. Please note that we must write the check out to the account holder for the installation address. In order to qualify for incentives, the address where your item is installed must be served by Pacific Power or Rocky Mountain Power on a residential rate schedule.

California qualified rate schedules are: D, DL-6, DS-8, DM-9 or NEM-35

Idaho qualified rate schedules are: 1 or 36

Utah qualified rate schedules are: 1, 2, or 3

Washington qualified rate schedules are: 16, 17 or 18

Wyoming qualified rate schedules are: 2 or 18

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Your account number can be found on your utility statement (example shown below). If you do not have your account number you can call our billing department at 1-888-221-7070.

Rocky Mountain Power bill image

Pacific Power bill image

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R-value is a measurement of how much warm or cool air (depending on the season) your insulation keeps inside your home. If you don’t know how to measure R-value we recommend you ask your contractor for help determining the existing R-value of your insulation. You can also try using our Insulation Calculator.

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They are different. An electric air source heat pump (ASHP) transfers heat from the outside of a building to the inside, or vice versa. Swamp coolers and evaporative coolers cool the air by blowing it over water.

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No. Air source heat pumps transfer heat from the outside of a building to the inside, or vice versa. This is different than how furnaces operate.

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Most household water heaters are either gas or electric. Look at the heater and see how many pipes go into the heater. If there are three one-inch diameter pipes and an electric plug, it is electric. You'll also see a reset switch. If there are three one-inch diameter pipes in the top, and one small one at the bottom with a valve to turn on/off, it is gas.

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No. The fuel which creates the heat must be electric in order to qualify as electric heat.

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The Home Energy Savings program uses this information to capture data about just how much electricity your home improvement project will save. These questions are required so please fill them out. If you miss one it could lead to a delay in processing your application.

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Unfortunately you would not qualify. The only qualified cooling systems are centrally ducted air conditioners and electric heat pumps.

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This means that the heating fuel source for at least 80 percent of your home must be electric (i.e. baseboard heaters or an electric furnace), or at least 80 percent of your home must be cooled by a centrally ducted cooling system (air conditioner or an electric heat pump).

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We can only offer you up to the total price you paid for the qualified item. For example, if you purchased a light fixture for $14.99 and the incentive is $20.00, your incentive amount would be $14.99.

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Setting up a landlord account is an option. This is an account that exists in the background behind the tenant’s account. For more information on setting one up, contact us at 1-888-221-7070.

For Utah Landlords:
A third way is to fill out the third-party payment addendum. A third-party payment addendum is a form that allows the property owner, landlord, property management company, or homeowner association who are not listed on the Pacific Power or Rocky Mountain Power account to receive incentive payments where qualified equipment was installed or services performed. Please see the addendum form for required documentation.

For Washington Landlords:
A third way is to fill out the third-party payment addendum. A third-party payment addendum is a form that allows the property owner, landlord, property management company, or homeowner association who are not listed on the Pacific Power or Rocky Mountain Power account to receive incentive payments where qualified equipment was installed or services performed. Please see the addendum form for required documentation.

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If you applied online, you can quickly check the status of your application using our Track Your Incentive systemTrack Your Incentive systemTrack Your Incentive systemTrack Your Incentive systemTrack Your Incentive system. If you applied by mail, contact us using our online email form with your name and account number.

Checks are issued within 6 weeks upon receipt of a completed and approved Incentive Application. Allow additional time for mail service. We'll contact you if we need more information to complete your application.

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Customer incentives are paid directly to the name on the utility account. Some products have both a customer and contractor incentive. Contractor incentives are paid to the contractor listed on the application and W-9.

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Funding for wattsmart programs comes from a small charge on customer bills. In the short term, these programs can help customers save on monthly utility bills and boost home performance. In the long term, they work to keep everyone’s costs down and meet the region’s growing energy needs.

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Yes, your contractor should provide this information unless the product was self-installed. If the product was self-installed, the box can be left empty.

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Energy Factor, or EF, is the energy performance metric used for electric water heaters. The higher the EF, the more efficient the electric water heater. To look up your electric water heater’s EF, visit the ENERGY STAR® website.

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A device that uses a small amount of energy to heat your home, unlike gas furnaces they also have the ability to provide cooling when needed.

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Heating Seasonal Performance Factor, is an equipment efficiency rating. HSPF is a measure of a heat pump's energy efficiency over one heating season. It represents the total heating output of a heat pump (including supplementary back-up electric heat) during the normal heating season.

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Modified Energy Factor, or MEF, is a calculation used to compare the relative efficiency of different clothes washers. The higher the value, the more efficient the clothes washer. To find your clothes washer's MEF, go to the ENERGY STAR® website.

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The National Fenestration Rating Council (NFRC) is a 501(c)3, non-profit organization which provides performance ratings on windows, doors, and skylights. NFRC administers a certification and labeling program overseeing energy-efficiency of windows, doors, and skylights.

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R-value of insulation is a measurement of the insulation's ability to resist heat traveling through it. The higher the R-value the more effective your insulation is at regulating the temperature inside your home.

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Seasonal Energy Efficiency Ratio, an equipment efficiency rating that measures how much energy it takes to cool the air. It measures how efficiently a cooling system will operate over an entire season. The higher the SEER, the more efficient the air conditioner.

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Solar Heat Gain Coefficient is the fraction of solar radiation admitted through a window. This tells you how well the product blocks heat caused from the sun. The lower SHGC, the less solar heat it admits into your home.

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U-Factor measures the heat transfer through a window and lets you know how well the product insulates. The lower the U-Factor, the greater resistance to heat flow (in and out) and the better its insulation value.

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Water Factor, or WF, is the water performance metric that allows the comparison of clothes washer water consumption independent of clothes washer capacity. The lower the value, the more water efficient the clothes washer is. To find your clothes washer's WF, go to the ENERGY STAR® website.

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